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BOOKING POLICY

 

At DQ Fitness, we are committed to providing a high-quality coaching experience for every member. To ensure fair access to training sessions, effective coach planning, and the best possible member experience, the following booking policy applies to all classes, coaching sessions, assessments, and recovery services.

 

CLASS & SESSION BOOKINGS

Eligibility

Bookings are available to active DQ Fitness members with a valid membership, package, or service entitlement.

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Booking Window

  • Bookings open up to 7 days in advance.

  • Bookings close 1 hour before the scheduled session start time.

  • Availability is subject to capacity limits and coach availability.

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How to Book

Bookings can be made through:

  • The DQ Fitness Member App

  • The Online Member Portal

  • Reception Assistance

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Members are responsible for ensuring their bookings are correctly confirmed.

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CANCELLATION & NO-SHOW POLICY

Group Training Sessions

To allow other members the opportunity to train, cancellations must be made at least 12 hours before the scheduled session.

Personal Training, InBody Assessments & Recovery Appointments

Cancellations must be made at least 24 hours before the scheduled appointment.

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Late Cancellations & No-Shows

Late cancellations or failure to attend a booked session may result in:

  • Loss of the booked session

  • Forfeiture of session credits where applicable

  • Temporary booking restrictions for repeated offences

DQ Fitness reserves the right to apply additional penalties where necessary to protect availability for all members.

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WAITLISTS

If a session reaches capacity:

  • Members may join the waitlist.

  • Should a space become available, the next member on the waitlist will automatically be added to the session.

  • Notifications will be sent via the member app, email, or SMS where applicable.

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Members moved from the waitlist remain responsible for cancelling within the applicable cancellation window if they can no longer attend.

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ATTENDANCE REQUIREMENTS

Arrival Time

Members should arrive at least 5 minutes before the scheduled start time.

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Late Arrivals

For safety, coaching flow, and respect for other participants, late arrivals may not be permitted to join once a session has commenced.

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Check-In

All members must check in upon arrival before participating in any training session, assessment, or recovery service.

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MEMBER CONDUCT

To maintain a positive training environment, members are expected to:

  • Treat coaches, staff, and fellow members with respect.

  • Follow all coaching instructions and facility guidelines.

  • Use equipment responsibly and safely.

  • Maintain appropriate hygiene standards during training sessions.

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DQ Fitness reserves the right to refuse participation or suspend booking privileges where conduct compromises the safety or experience of others.

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MEDICAL CONDITIONS & EMERGENCIES

Members should inform DQ Fitness of any medical conditions, injuries, or health concerns that may impact participation.

In the event of an emergency or unforeseen circumstance preventing attendance, members are encouraged to contact the DQ Fitness team as soon as possible. Exceptional circumstances will be reviewed on a case-by-case basis.

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MEMBERSHIP HOLDS & ACCOUNT STATUS

Members with suspended, frozen, or inactive memberships will not be eligible to book or attend sessions until their membership is reactivated.

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POLICY CHANGES

DQ Fitness reserves the right to amend or update this Booking Policy at any time. Any changes will be communicated through official DQ Fitness communication channels and will take effect immediately upon publication.

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CONTACT US

For assistance with bookings, cancellations, memberships, or general enquiries, please contact:

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DQ Fitness
Phone: +27 (0)76 260 7787
Email: info@dqfitness.co.za

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By making a booking, members acknowledge and agree to the terms outlined in this Booking Policy.

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